Who handles your personal data
Holspin is the operator of this site, and we serve players in Australia. When we say "we", we mean the team behind Holspin. This Holspin privacy policy explains what information we collect, why we collect it and what choices you have. We write it in plain words so that you can read it in a few minutes and know where you stand.
We treat personal data as something we hold on your behalf, not something we own. We collect only what we need to run the site, keep it secure and respond when you contact us. If something is not needed for those purposes, we do not ask for it.
You must be 18 or older to use this site. We do not knowingly collect data from anyone under that age. If we learn that a younger person has given us information, we delete it and close any related account.
What information we collect
The data we hold falls into a few plain groups. Some of it you give us directly, and some of it is created automatically when you browse. We keep the two apart in our own records so that we can explain each one clearly.
Information you give us
When you register, contact support or fill in a form, you share details such as your name, your email address and your date of birth. If you write to us through live chat, we keep the conversation so that we can follow up on your request. We also keep any details you add to your account profile. Please share only what is needed, and tell us if something you gave us is wrong so that we can fix it.
Information collected automatically
Like most websites, we receive technical data when you visit. This includes your device type, browser, language setting and the pages you open. We use it to keep the site stable, to fix faults and to understand which parts people find useful. It helps us spot unusual activity and protect your account from misuse.
How we use your data
We use your information to run your account, answer your questions and keep the site safe. We also use it to meet our legal duties and to improve how the pages work. We do not sell your personal data to anyone, and we do not use it for purposes you would not expect.
Why we process data and how long we keep it
Every use of your data has a clear reason behind it. The table below sets out the main purposes in simple terms. We keep information only as long as that reason still applies, and then we delete it or make it anonymous.
Data purposes at a glance
| Purpose | Typical data | Why we need it |
|---|---|---|
| Account management | Name, email, date of birth | To set up and run your account |
| Support | Messages, contact details | To answer your questions through live chat and email |
| Security | Device and browser data | To spot misuse and protect your account |
| Site improvement | Pages visited, language | To keep pages fast and easy to use |
| Legal duties | Records we must keep | To meet rules that apply to us |
Cookies and similar tools
We use cookies and similar small files to remember your settings and to see how the site is used. Some are essential, because without them the pages would not load properly. Others help us measure traffic so that we can make improvements.
You can control cookies in your browser at any time. Blocking some of them may change how parts of the site behave. Our cookie policy page explains each type in more detail, and you can read it from the footer menu.
Sharing and protecting your information
We share data only where it is needed to run the service or where the law requires it. That may include technical partners who help us host the site, and authorities when we are legally obliged to respond. These partners may act only on our instructions and only for the task we give them.
We protect your information with sensible technical and organisational measures. Access is limited to people who need it for their work. No system is perfectly secure, so we ask you to choose a strong password and to keep your login details private.
- Use a unique password that you do not use elsewhere.
- Never share your login details with anyone.
- Log out when you finish on a shared device.
- Tell us quickly if you suspect someone else has used your account.
Your choices and rights
You can ask to see the personal data we hold about you, and you can ask us to correct anything that is wrong. You can also ask us to delete your data where we no longer need it, or to stop using it for a particular purpose. We will answer your request as quickly as we reasonably can.
To make a request, contact us through live chat or through our help page. We may ask you to confirm who you are first, so that nobody else can obtain your information. If you are unhappy with our answer, you can take your concern to the relevant Australian privacy authority.
Play with care
Gambling should stay a form of entertainment. Set limits that suit you, take breaks and seek help if play stops being fun. Our responsible gambling page lists tools and support you can use at any time.
View offersChanges to this policy
We may update this policy when our practices or the law change. When we make a meaningful change, we update the text on this page so that you always see the current version. Please check back from time to time, especially before you share new information with us.
Continuing to use the site after an update means you accept the revised policy. If you do not agree with a change, you can stop using the site and ask us to close your account.
Privacy questions
Do you sell my personal data?
No. We do not sell your personal data. We use it to run your account, answer your questions and keep the site secure.
How can I ask for my data to be deleted?
Contact us through live chat and tell us what you want removed. We may ask you to confirm your identity first, and then we handle the request as quickly as we reasonably can.
Can I turn cookies off?
Yes. You can manage cookies in your browser settings at any time. Some parts of the site may work differently if you block essential ones.
Is this site open to people under 18?
No. You must be 18 or older to use this site, and we remove any data we learn was given by someone younger.
