Who these terms apply to
These terms govern how every visitor and account holder uses Holspin from Australia. By opening an account or playing on the site, you agree to the conditions set out here. If you disagree with any part of them, please stop using the site and do not register.
You must be 18 or older to register, deposit or play. We may ask you to prove your age at any time, and we may restrict an account until that proof is provided. Playing on behalf of another person, or sharing an account, is not permitted.
Read the rest of this text with care. It is written to explain your rights and your duties in plain words, because a short agreement that nobody understands protects nobody.
Your account and your responsibilities
Each person may hold one account. You agree to give accurate details when you register and to keep them current. Details that turn out to be false can lead to the account being closed and any open balance being held while we look into the matter.
You are responsible for keeping your login details private. Anything done through your account is treated as done by you, so choose a strong password and never hand it to anyone else. If you suspect someone has used your account, tell our support team straight away.
Playing is for entertainment. You agree not to use the site for anything unlawful, to cheat, to exploit errors in a game, or to run automated tools that interfere with normal play. Breaking these rules can lead to a suspended account and voided results.
- Provide truthful registration information.
- Keep your password and account private.
- Play only with money that is yours to spend.
- Report any suspected misuse without delay.
Playing responsibly
Gambling should stay a pastime, never a way to solve money worries. Set a budget before you start, keep to it, and step away when play stops being fun. Tools for limits and breaks are described on our responsible gambling page, and we encourage you to use them early rather than late.
Bonuses, promotions and game rules
Any bonus or free spins offer carries its own conditions, which are shown with the offer itself. Those conditions form part of these terms, and taking up an offer means you accept them. Always read the specific rules attached to a promotion before you claim it.
Each game has its own rules, and results are decided by the game, not by us. Pokies, live dealer tables and other games show information such as volatility and return to player so you can choose with open eyes. A game that malfunctions may have its results cancelled.
We may change, pause or withdraw a promotion at any time where the law allows. Where an offer is withdrawn, terms already accepted for a claimed offer remain in force until it is completed or expires.
Summary of key terms
| Topic | What applies | Your action |
|---|---|---|
| Age | 18+ only | Provide proof when asked |
| Accounts | One per person | Keep details accurate |
| Bonuses | Each offer has its own rules | Read before claiming |
| Support | Live chat is available | Contact us with questions |
Support, changes and disputes
If something goes wrong, contact us first. Our team can be reached through live chat, and we will look into your concern and answer as clearly as we can. Keep any reference numbers and screenshots, since they help us resolve a matter faster.
We may update these terms from time to time, for example when the law or our services change. The current version is always the one on this page, and continuing to play after an update means you accept it. Check back occasionally so that nothing surprises you.
If we cannot settle a disagreement together, you may take it further through the channels the law in Australia provides. We would still ask you to give us the first chance to put things right.
Questions about these terms
Our live chat team can explain any point you find unclear before you play. Ask first, and play with confidence.
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